idverde UK (trading as Quadron Services) began working in partnership with Croydon Council to maintain the borough’s parks and green spaces including highways, housing and education sites on 1st February 2014. In 2016 idverde UK won a British Association of Landscape Industries (BALI) Principal Award for Croydon’s Coombe Wood Garden.

We have also taken responsibility for the ranger and nature conservation warden services, which were previously provided by the council in-house.  Education is a key feature of these services and their addition to the contract sees us taking over the management of the thriving visitors’ centre and delivering a range of activities to protect and promote Croydon’s conservation sites as areas for learning and recreation.

The commencement of contract saw 90 staff transfer from the council and previous grounds maintenance contractor.   To ensure a smooth transition, our mobilisation and induction team spent a week on site working with the transferring teams.  Members of our Human Resources team were on hand to welcome the transferring staff, provide an introduction to our company culture and resolve queries.

Comprehensive induction training covering health and safety, competency and quality requirements was also delivered by our team of contract trainers, with further Lantra-Awards accredited training planned prior to the new mower fleet and other new equipment being used.

As part of our ongoing commitment to training, at least one of the contract’s workforce will be trained to deliver Lantra-Awards accredited training to their colleagues, and regular skills reviews and training opportunities will be available to all staff.  To address the specific health and safety issues relating to working near Croydon’s Tramlink transit system, we arranged for Tramlink to provide training to staff on safe methods of working near the line.

idverde’s service model offers Croydon Council a number of benefits. The company has invested over £1.5m in an environmentally friendly fleet of vehicles and plant to reduce its carbon footprint and assist Croydon with reaching its challenging emissions targets.  The new fleet includes several electric vehicles, for example two electric Renault Kangoos, an electric mega e-worker utility vehicle with tipping body and cage, and several electric John Deere E-gator utility vehicles.

Other innovations include the introduction of PRIMROSE, an electronic contract management and monitoring system, which utilises hand-held PDAs to issue work instructions, log completed work and record supervisory inspection checks.  Quadron has been using the system since 2009 in order to streamline the workflow process, leading to quicker response times and meaningful reports for the client.