Helpdesk Services

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idverde's Corporate Helpdesk Service

The dedicated Facilities Management Helpdesk services offer 24/7 help, 365 days per year with all FM services matters. It is your single point of contact to raise all types of work requests ranging from simple ad-hoc premises requirements to emergencies and specialist services. Our professional Helpdesk will manage the whole process for you, from the initial work request through to completion. We take care of all health and safety requirements, compliance paperwork and contractor management. Let us take care of the detail so you don’t have to. 

What type of work can the Helpdesk deliver?

We pride ourselves in the ability to respond to almost any request. Our most common requests are: 

  • Pothole repairs 
  • All aspects of Grounds Maintenance (tree works, maintenance, planting) 
  • Fence and railings repairs 
  • All small civil works 
  • Service and repair of estate lighting 
  • Barrier service and repair 
  • Fly Tipping 
  • Graffiti removal 
  • Specialist cleaning services 
  • Glazing and boarding 
  • Gritting services 

Our specialist helpdesk services colleagues are available to assist you 24 hours a day, 7 days a week. 

See more about our available services here.

For more information contact the helpdesk on: 

Some of the benefits of using our helpdesk service:

  • We handle all paperwork
  • We manage specialist contractors
  • We offer complete project management
  • We deal with hazardous waste permits
  • We complete all risk assessments
  • We ensure compliance

idverde Corporate Services FAQ's

Who will be completing the work? 
Over number of years the idverde Helpdesk has established a robust and diverse network of preferred suppliers. These suppliers complement our extensive in-house capabilities and enable us to select the best solution for any works requested. 
How will I know that those completing the work on site have the required paperwork? 
All our sub-contractors are subject to a thorough and comprehensive vetting process to ensure that anyone working on your premises have the required documentation. As a minimum this will include: • Appropriate insurance to complete the task. • Required industry accreditations. • Full COSHH, Risk Assessment and Method Statements (RAMs), where required. 
Will I need to project manage the work? 
No – all the administration and management for the work requested will be managed by the Helpdesk. Once the quote is accepted all you need to do is agree a convenient date for the work to be completed. You can leave the rest to us. 
If required will you visit my site? 
Yes – we have Key Account Managers (KAMs) who are experts in Facility Management. For complex requests or if you are in need of some advice, they will be happy to meet with you.