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Helpdesk Services

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Unique Strength of idverde’s Corporate Services

At idverde, we recognise that responsive communication and effective coordination are at the heart of great service delivery. Our dedicated Facilities Management Helpdesk based at our Eastwood Depot, Nottinghamshire, is a central hub for our corporate clients, providing seamless 24/7 support, 365 days a year.

Our Helpdesk acts as your single point of contact for all facilities management needs, from everyday maintenance to emergency response. Every request is managed from start to finish, with complete oversight of compliance documentation, health and safety, contractor coordination, and reporting.

We handle the detail, so you don’t have to.

Helpdesk Capabilities

We pride ourselves in the ability to respond to almost any request. Our most common services include:

Through a trusted network of specialist subcontractors, we can also deliver enhanced services such as line marking, jet washing and surface repairs, ensuring every aspect of your estate is maintained to the highest standard.

Account Management Excellence

Our Key Account Managers are the vital link between our clients and operational delivery teams. They ensure consistency, transparency, and accountability across all contracts by:

  • Managing client relationships and operational communication
  • Auditing and inspecting works to maintain performance standards
  • Driving new opportunities for site improvements and ad-hoc works
  • Supporting contract mobilisations and new business growth
  • Managing client-specific systems and compliance processes

Our team works across multiple client platforms including Verisae (Tesco/Booker), Prism (Macro Assura/City Plumbing), Mainteno (Northgate/DPD), Virtual Helpdesk (Biffa), Vantify (Savills), and Riskwise (Mapp), adapting to client systems to ensure full procedural alignment.

Technology-Driven Transparency

At idverde, we use advanced technology to validate every visit, demonstrate quality of work, and enhance client communication. With automated SMS updates and real-time reporting, our clients can expect complete visibility of service delivery.

Our specialist helpdesk services colleagues are available to assist you 24 hours a day, 7 days a week.

For more information, contact the helpdesk at idverdehelpdesk@idverde.co.uk

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idverde Corporate Services FAQ's

Who will be completing the work? 
Over number of years the idverde Helpdesk has established a robust and diverse network of preferred suppliers. These suppliers complement our extensive in-house capabilities and enable us to select the best solution for any works requested. 
How will I know that those completing the work on site have the required paperwork? 
All our sub-contractors are subject to a thorough and comprehensive vetting process to ensure that anyone working on your premises have the required documentation. As a minimum this will include: • Appropriate insurance to complete the task. • Required industry accreditations. • Full COSHH, Risk Assessment and Method Statements (RAMs), where required. 
Will I need to project manage the work? 
No – all the administration and management for the work requested will be managed by the Helpdesk. Once the quote is accepted all you need to do is agree a convenient date for the work to be completed. You can leave the rest to us. 
If required will you visit my site? 
Yes – we have Key Account Managers (KAMs) who are experts in Facility Management. For complex requests or if you are in need of some advice, they will be happy to meet with you.