idverde has committed to introducing a number of initiatives designed to benefit SBHA Tenants, as well as giving Tenants further opportunities to share their views on the delivery of the contract.

We want Tenants to have a good understanding of the services they can expect and we will also provide news and updates via these web pages. This will include an outline schedule of works.  While the idverde teams work to a schedule, please be aware that this can be affected by any adverse weather.

Following the start of this summer season we will develop a pictorial guide of the contracted specification and maintenance standards and this will give residents a good guide as to the standards expected following maintenance visits, and asset condition expectations in between visits.

There is also an area to provide online feedback. Any feedback provided will be used by idverde to give its operational teams general feedback which they will take into account when delivering scheduled maintenance.  In terms of day to day enquiries or issues, residents should continue to contact the Neighbourhood Maintenance Surveyor at Scottish Borders Housing Association.

Our team will attend estate walkabouts and Tenants’ meetings, giving Tenants the opportunity to talk to us face-to-face about the services.

We will also issue an annual survey to gather Tenants’ feedback, along with the facility to provide feedback via our website.

During the course of the contract, idverde will carry out a Site Improvement Survey for every housing scheme to identify areas which could benefit from a new lease of life. Together with SBHA, we will then hold workshops with interested Tenants to discuss ideas for improvement, such as creating community growing areas.

idverde also aims to employ local people where possible and has committed to employing an apprentice on the contract, recruited from the local community where possible. Workshops will also be organised with local schools so that students can learn more about the grounds maintenance and landscaping industry, and perhaps consider this as a career.