idverde has provided grounds maintenance services to LiveWest property portfolio in the North Somerset and Mendip areas since January 2019, following the award of a five-year contract. Works provided under the contract include grass cutting, maintenance of planted areas, shrub and hedge maintenance, and leaf and litter clearance.
idverde shares LiveWest’s passion for getting it right first time, and is determined to deliver a high quality, responsive, value for money service that delivers a visually attractive, clean, safe and tidy environment which continues to meet changing customer needs and aspirations throughout the life of the contract.
Each housing scheme has their own dedicated gardening team that visits on a regular basis, and so become recognisable and known to residents. All idverde colleagues have undergone customer care training during induction, and will receive regular refresher training, as well as complying fully with LiveWest’s Code of Conduct and Doorstep Standard.
Working in partnership with LiveWest, its service delivery partners and other local service providers, idverde ensures a collaborative and joined-up approach to delivering local services. Such a partnership approach facilitates innovative solutions in service development to achieve ongoing improvements to customer satisfaction and value for money.