Corporate Helpdesk Service

The dedicated Facilities Management Helpdesk offers 24/7 help, 365 days per year with all FM services matters. It is your single point of contact to raise all types of work requests ranging from simple ad-hoc premises requirements through to emergencies and specialist services. Our professional Helpdesk will manage the whole process for you, from the initial work request through to completion. We take care of all health and safety requirements, compliance paperwork and contractor management. Let us take care of the detail so you don’t have to.

Here are just some of the benefits of using our helpdesk service:

th_fileth_locationth_systemth_managementth_safetyth_helmet

  • Handling all paperwork
  • Managing specialist contractors
  • Complete project management
  • Dealing with hazardous waste permits
  • Ensuring compliance
  • Completing all risk assessments

What type of work can the Helpdesk deliver?

We pride ourselves in the ability to respond to almost any request. Our most common requests are:

  • Pothole repairs
  • Fence and railings repairs
  • All small civil works
  • Service and repair of estate lighting
  • Barrier service and repair
  • All aspects of Grounds Maintenance (tree works, maintenance, planting)
  • Fly Tipping
  • Graffiti removal
  • Specialist cleaning services
  • Glazing and boarding
  • Gritting services

Our specialist helpdesk teams are available to assist you 24 hours a day, 7 days a week.

idverde Corporate Helpdesk Service FAQ’s

Who will be completing the work?

Over number of years the idverde Helpdesk has established a robust and diverse network of preferred suppliers. These suppliers compliment our extensive in house capabilities and enable us to select the best solution for any works requested.

How will I know that those completing the work on site have the required paperwork?

All our sub contractors are subject to a thorough and comprehensive vetting process to ensure that anyone working on your premises have the required documentation. As a minimum this will include:
• Appropriate insurance to complete the task.
• Required industry accreditations.
• Full COSHH, Risk Assessment and Method Statements (RAMs), where required.

Will I need to project manage the work?

No – all the administration and management for the work requested will be managed by the Helpdesk. Once the quote is accepted all you need to do is agree a convenient date for the work to be completed. You can leave the rest to us.

If required will you visit my site?

Yes – we have Key Account Managers (KAMs) who are experts in Facility
Management. For complex requests or if you are in need of some advice, they will be happy to meet with you.

For more information contact the helpdesk on: idverdehelpdesk@idverde.co.uk

    CONTACT US