Location idverde UK, Camden
Hours per week 40
Job Reference RAF0003440
Application Deadline 31-03-2022
Job Type Full-time

About the role

We are looking for a Team Leader to join our successful team based in Camden. You will be responsible for delivering a professional, high-quality grounds maintenance service to our clients and community.

PRINCIPAL ACCOUNTABILITIES – A  competent person is required to lead designated teams providing grounds maintenance services within the parks and open spaces

  •  Record keeping with the use of clear and efficient communication skills are required in addition to a good standard of horticultural grounds maintenance knowledge, skill and experience.
  •  You will be required to carry out grounds maintenance operations with the use of powered and non-powered machinery, performing to a high standard, while leading your team effectively, with a high level of efficacy to provide a good quality service.
  •  A full driving licence is an essential and previous experience and training for the use of machinery is desired for this role.

CUSTOMER AND CLIENT CARE

Customer Care

  •  To create a positive impression with our customers and work to exceed their expectations
  • Presenting a polite and responsible attitude at all times
  • To understand what is important to the customer and to exceed their expectations

Customer Contact

  • To communicate with customers politely and professionally
  • Accurately report customer comments to managers
  • To make yourself available to attend client meetings if required

Customer Promotion

  • To understand what the services of the company and promote wherever possible
  • To feedback, potential leads from sites and local press

Corporate Image

  • To promote and wear the correct corporate clothing
  • Ensuring that the depot and machinery are professionally presented, cleaned and that all sites are kept clean and tidy

Team Management

  • Responsibly manage the workload of team members

INTERNAL

Personal Effectiveness

  • To act professionally and confidently, to accept responsibility, to work effectively to achieve results and to set an example for your team
  • To plan and organise your own time efficiently and to respond positively when under pressure and when confronted with problems

Communication

  • To communicate effectively, to keep managers informed, and to listen and ask questions to ensure understanding
  • To write accurate reports when requested including back to work interviews, disciplinary investigations ( if required ) with staff
  • Documentation to be filled in and returned to the Contracts Manager for reviewing

Planning and Organisation

  • To be efficient and organised, working to company systems, e.g. timesheets, works control tick sheets, rotas, absence request forms, etc to ensure that contractual performance obligations are met

Health & Safety

  • To read, understand and work to the company’s Health & Safety Policy and use correct PPE:  high-viz vest, ear defenders, gloves etc and to ensure that all staff in the company are wearing appropriate P.P.E at all times
  • To ensure that all members of staff regardless of under your control, wear the appropriate company uniform at all time
  • To ensure that any plant/equipment is used safely and only after suitable training has been given
  • To understand and work to risk assessments and COSHH assessments and to report accidents and near misses
  •  To report any potential health & safety issues to your manager/supervisor.

Work Attendance

  • To be reliable in your attendance at work and to follow company rules and procedures if absent from work for any reason
  • To ensure all absences of members of your team are recorded in site diaries and appropriate forms are filled in and passed to the Contract Manager

Company Systems

  • To be efficient and organised, working to company systems: e.g. job tick sheets, timesheets, weekly vehicle inspection sheets
  • To keep accurate  records of the works completed by your team and report back to your Contracts Manager/Supervisor

LEARNING

Development Reviews

  • To make good use of the opportunity to discuss your work and review your job specification and take an active part in planning changes and improvements as appropriate

Training

  • To be suitably trained/qualified for all work tasks undertaken, taking training opportunities where relevant and suggesting courses that may be beneficial to you and your team
  • To make yourself available to attend training courses set up by senior management that could enhance the service we deliver to the client

Innovation

  • To identify opportunities and suggest an alternative, better, more effective ways of doing things
  • To integrate a greener and more environmental policy for the contract

FINANCIAL

Cost Control

  • To act to help the company control costs and avoid wastage wherever possible
  • To inform staff under your control and senior members of staff of any abuse to plant and machinery that has taken place

Care of Machinery

  • To understand the correct machinery items for the job and to understand the maintenance requirements of machinery
  • Ensure appropriate checks and records are kept

Productivity

  • To utilise best, most economic and effective work practices
  • To take responsibility as part of the team for delivering a quality service
  • To show initiative and make suggestions for improvements that may lead to increased productivity

Security

  • To show a rigorous concern for the security of company buildings, vehicles, machinery and materials
  • To be available for a rota system in case of call out for Security issues on our contracts

    KEY OBJECTIVES

  • Effective leadership of team under your control
  • Effective communication with your client and customers
  • Effective implementation of all Company policies and procedures

Benefits

  • Competitive pay to match your skills and experience
  • Contributory Pension Scheme
  • Generous holiday allowance
  • Cycle to Work Scheme
  • Access to our idverde Benefits Hub
  • Plus much more