About the role

MAIN PURPOSE OF JOB

To coordinate the day-to-day running of the contract, encompassing the planning of works and managing the performance and delivery through area-based teams to the required contract specification. The role includes people management, health & safety conformance, and assisting the Contract Manager where necessary to deliver the requirements of the Contract.

PRINCIPAL ACCOUNTABILITIES

Contract Performance & Delivery

• To coordinate teams according to contract specifications and workload.
• To monitor work progress and performance, taking prompt action when needed and reporting any irregularities or problems to the Contract Manager.
• To create a positive impression and to foster a good working relationship and the environment with the workforce, Client, and third parties.
• To liaise and work with Client officers at an appropriate level to meet expectations in relation to completed / outstanding /additional work.
• Maintain records of all tasks completed utilising the Acorn Job Management or other management systems
• Complete quotes for additional works as and when requested using contract rates.
• Participate in any joint quality inspections and attend weekly contract monitoring meetings as requested by client officers, where approved by the Contract Manager.

People Management

• Manage the performance of contract staff, through regular 121s, team meetings, activity briefings, and toolbox talks.

• To give all direct reports the opportunity to discuss their work, challenges, and aspirations.
• Manage any employee relations issues, utilising support from HR, within the parameters of Company policies.

• Adhere to HR processes and procedures.
• Ensure all HR matters are dealt with accordingly and passed to the Contract Manager if necessary.
• Monitor time and attendance and the collation and processing of timesheets for payroll.

KEY PERFORMANCE INDICATORS

• Complete all grounds maintenance activities to contract specification using Acorn.
• Achieve a minimum of a “4” on the bi-annual QA report inclusive of on-site, storage, and mess facility inspections.
• Keep all machinery and equipment breakdowns to a minimum.
• Keep accidents and other H&S incidents to a minimum by implementing good working practices, training, and adhering to company H&S policies.
• Ensure HR processes and procedures are implemented.

KNOWLEDGE AND SKILLS

• An experienced Supervisor with proven work experience in a similar role.
• PA1, PA2 and PA6 spraying certificates
• Full Clean Driving Licence
• Able to liaise with management at all levels and provide sound technical advice/opinion when requested to do so.
• Ability to challenge clients with professional technical advice when required.
•  The ability to train and guide others on horticultural and cleansing practices inclusive of Sports Turf Management, waste collection, and conservation management.
• A good working knowledge of Health & Safety, its enforcement and ability to impart that knowledge to others inclusive of ROSPA playground inspection requirements.
• Ideally qualified to IOSH & NVQ 2 level.
• Wide knowledge of all grounds maintenance activities.
• The ability to manage others in the same environment including mechanics and mentor/develop apprentices.

PERSONAL QUALITIES

• Competent
• Able to work to consistently high standards
• Professional attitude
• High level of enthusiasm and motivation
• Decisive
• An approachable personality
• Strong relationship building skills with clients and users
• Excellent communication skills
• Flexible in approach to working hours