Paragon’s residents were involved throughout the procurement process and it was clear that they valued high levels of service, regular scheduled visits by familiar teams and greater opportunities for residents to have meaningful input into the service they receive.
Our Resident Liaison Manager, Preeti Chatwal, visited each scheme during the first 12 months of the contract to ascertain the particular requirements of each location and gain feedback on what residents would like to see in future. We will continue resident engagement through active participation in Paragon’s Hearts and Minds Workshops which provide an excellent forum for us to discuss the aspirations of Client and residents.
During February 2013, members of our Development Team visited Paragon to conduct a course to train volunteer Resident Inspectors to carry out effective monitoring of the standards of service we provide. We will continue to work closely with Paragon and its residents over the course of the contract and looks forward to strengthening its relationship in the years to come.