Customer Liaison Officer
Following Curo Housing Group’s re-award of the grounds maintenance contract to idverde in 2017, we introduced the new post of Customer Liason Officer (CLO) to the contract team. The CLO’s role is to liaise with Curo and its customers to gather feedback which will be used to make future service improvements. The CLO also attends resident group meetings, hosts ‘Meet your Team’ events at new schemes, carries out customer surveys, leads resident involvement days, and organises work placements.
Meet your Team Workshops
We were delighted to work in partnership with Curo Housing to hold a series of special events to give Curo’s customers the chance to chat to members of the maintenance teams and ask any questions about the maintenance works carried out around their properties.
As part of our committed partnership working, idverde was delighted to join the Curo Accredited Work Placement programme which gives the chance for unemployed Curo residents to gain practical work experience in an industry that they are interested in whilst working towards NVQ units. The placements are between 8 and 12 weeks and the placement undertakes real work activities for up to 4 days per week.
idverde has taken 7 placements to date and has successfully offered seasonal grounds operative positions: 2 of these so far, 1 of whom has returned to us for a second season this time directly employed as a seasonal grounds maintenance operative: a real success story!
idverde has been the proud sponsor of Curo–in–Bloomin recent years and the local management team regularly attend the awards presentation evenings in order to mingle with all the ardent amateur horticulturists and maybe the future Monty Dons! This is also a valuable chance to be on hand to offer advice on things of a blooming nature and yes, you guessed it even to present a prize or two. Overall it is a very important part of our community commitment with a valuable working partner.
Community Challenge Events
idverde is delighted to have become more and more involved in Curo’s regular Community Challenge events, where we get involved from inception of the scheme, being on hand to give advice on plant/flower types/composts/tools etc, through to delivery of plants and materials to the willing participants on the various sites chosen for enhancement.
In 2015, we were able to help with the source and supply of over 60 bags of compost, over 100 various shrubs and over 400 summer bedding plants all delivered to the various sites on the morning of the event.